Ryan Day Chiropractic is committed to protecting your privacy and the confidentiality of your personal information.

This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you interact with this website or receive services from this practice.

This policy applies to all patients, website visitors, and other individuals whose personal information is handled by Ryan Day Chiropractic.

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Privacy Policy

Effective Date: 01 January 2026

Last Updated: 07 June 2026

Introduction

Ryan Day Chiropractic ("the Practice", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), applicable health records legislation, and relevant professional obligations.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information, including health information, and how you may access or correct information held about you.

By using our website, booking an appointment, contacting us, or receiving services from the Practice, you consent to the collection and handling of your personal information as described in this policy.

Practice Contact Details

Ryan Day Chiropractic

Website: www.ryanday.com.au

Email: info@ryanday.com.au

Phone: +61 412 733 451

For privacy-related enquiries, requests, or complaints, please contact us using the details above.

What Information We Collect

We may collect personal information that is reasonably necessary to provide healthcare services, communicate with you, operate our website, and manage our business activities.

The information we collect may include:

• Name

• Date of birth

• Address

• Telephone number

• Email address

• Emergency contact details

• Medicare details

• Private health insurance details

• Payment information

• Referral information

• Medical history

• Health records

• Clinical notes

• Test results

• Diagnostic imaging reports

• Lifestyle and health questionnaire information

• Appointment and treatment records

• Information submitted through website forms, email enquiries, online bookings, surveys, questionnaires, or assessments

Where permitted by law, we may also collect information from other healthcare providers involved in your care.

Sensitive Information and Health Information

Health information is considered sensitive information under Australian privacy law.

We collect, use, and disclose health information only where reasonably necessary to:

• provide healthcare services

• assess your health needs

• develop and implement care plans

• communicate with other healthcare providers involved in your care

• comply with legal and regulatory obligations

• manage and administer the Practice

How We Collect Information

We may collect personal information directly from you through:

• consultation forms

• patient intake forms

• online booking systems

• website contact forms

• email correspondence

• telephone conversations

• questionnaires and assessments

• telehealth consultations

• face-to-face consultations

• surveys and feedback forms

We may also collect information from:

• referring practitioners

• specialists

• allied health providers

• pathology and diagnostic providers

• family members or carers (where authorised)

• government agencies or insurers where legally permitted

Why We Collect Personal Information

We collect personal information for purposes including:

• providing healthcare services

• maintaining accurate clinical records

• communicating with you about appointments and care

• coordinating care with other healthcare providers

• processing payments

• managing bookings and administration

• complying with legal and professional obligations

• improving our services

• responding to enquiries

• operating and improving our website

• managing complaints and feedback

Marketing Communications

With your consent, we may send educational information, newsletters, updates, event information, or information about services that may be relevant to your interests.

You may opt out of marketing communications at any time by using the unsubscribe link provided or by contacting the Practice directly.

We do not sell personal information to third parties.

Disclosure of Personal Information

We may disclose your information where reasonably necessary to:

• healthcare practitioners involved in your care

• pathology providers

• diagnostic imaging providers

• specialists

• hospitals

• private health insurers

• Medicare

• legal representatives where authorised or required

• regulatory authorities

• professional advisers

• information technology and cloud service providers

• payment processing providers

We only disclose information necessary for the relevant purpose and take reasonable steps to ensure third parties appropriately protect your information.

Overseas Disclosure

The Practice uses third-party software and cloud-based service providers to operate certain aspects of our business.

As a result, personal information may be stored, processed, backed up, or transmitted through systems located in Australia or overseas.

Where practicable, overseas locations may include:

• United States

• New Zealand

• European Union member countries

• other jurisdictions used by our technology providers

We take reasonable steps to ensure service providers maintain privacy and security standards appropriate to Australian privacy requirements.

Website Analytics and Cookies

Our website may use cookies, analytics services, and similar technologies to improve website functionality and user experience.

Information collected may include:

• IP address

• browser type

• device information

• pages visited

• time spent on pages

• referring websites

This information is used in an aggregated or de-identified form to improve website performance and services.

You may disable cookies through your browser settings, although some website features may not function correctly.

De-Identified Information

We may use de-identified or aggregated information for:

• practice improvement

• quality assurance

• service development

• education

• research

• business analysis

• website analytics

Information used in this manner does not identify individual patients.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Measures may include:

• password-protected systems

• encrypted data transmission where available

• secure cloud-based practice management systems

• access controls

• staff and contractor confidentiality obligations

• secure document storage procedures

While reasonable safeguards are implemented, no electronic system can guarantee absolute security.

Retention and Destruction of Records

Health records are retained in accordance with applicable Australian legislation, professional obligations, and healthcare record retention requirements.

When personal information is no longer required and retention is not required by law, we take reasonable steps to securely destroy or permanently de-identify the information.

Accessing Your Information

You may request access to personal information held about you by contacting the Practice.

Reasonable proof of identity may be required before information is released.

Access may be refused in circumstances permitted by law, including where access may pose a serious threat to health or safety, adversely affect another person's privacy, or where legal restrictions apply.

Where access is refused, we will provide written reasons where required.

Correction of Information

We take reasonable steps to ensure personal information is accurate, complete, relevant, and up to date.

If you believe information held about you is inaccurate or incomplete, please contact the Practice and we will take reasonable steps to correct the information where appropriate.

Privacy Complaints

If you believe your privacy has been breached or you have concerns regarding the handling of your personal information, please contact the Practice using the contact details above.

We will acknowledge your complaint within a reasonable period and seek to investigate and resolve the matter promptly.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, business practices, or regulatory guidance.

The current version will always be available on our website.

Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact Ryan Day Chiropractic using the contact details provided above.